Berufsbezeichnung: Customer Support Representative

Arbeitsbeschreibung:
About Centralway Centralway’s focus is on developing products to manage banking transactions and assets. The platform provides banking services for the consumer, as well as the development and implementation of banking software towards financial institutions. We are currently looking for a Customer Support Representative, at the earliest possible start date, to strengthen our position in the industry. This role is based at Centralway Headquarters, Zürich. Your role Solve customer inquiries via email Identify, troubleshoot and resolve issues encountered by customers Report bugs to the technical teams and keep users informed of status updates Collect customer feedback and feature suggestions Analyse trends in customer issues Collect customer feedback and feature suggestions Provide the Numbrs team with innovative suggestions on improving processes and product Get to know our product and technology inside out in order to offer fast solutions to our users Cooperate with other employees by providing important customer feedback, process improvement suggestions, new troubleshooting tips and other actions that involve improving the product Interact with other teams and be a part of the process with positive and helpful reviews Our requirements 1-2 years work experience in an administrative or organizational role Prior experience in customer support is a plus Keen desire to help people and improve user experience Willingness to develop into a leadership position Empathy is a key trait Ability to effectively prioritise and escalate user issues as required Excellent communication and presentation skills to effectively explain solutions to users’ problems Strong technical understanding and interest in internet companies and mobile apps Native German and high level of English, extra languages are a plus Strong written and oral communication skills Adaptable, quick-to-learn and a self-starter Execution-oriented attitude is a must Quick to learn and fast to adapt to changing environments Versatile and eager to tackle new problems with a ‘can-do’ attitude Our Office Centralway expects passion and commitment from our employees in order to reach our goals. Our unique working environment has been tailored to this purpose: Café and restaurant Air-conditioned cinema Free breakfast and lunch buffets, snacks and ice-cold drinks Sports club Fitness studio Many extra perks and benefits

Stunden pro Woche: 42

Angestelltenname: Centralway Numbrs AG

Arbeitgeber-Adresse: Centralway Numbrs AG Edenstrasse 20 8045 Zürich

Form von Kontakt: Anne Kaiser

Arbeitgeber Telefonnummer: +41 44 578 40 00

Stellenkurzbeschreibung:
Akademische und vergleichbare Fachkräfte in der Informations- und Kommunikationstechnologie

Land: Schweiz

Region: Zürich

Vertragslaufzeit: Unbefristet

Vertragstyp: Vollzeit

Erforderliche Ausbildung: Berufsausbildung

Erfahrung: Zwischen 2 und 5 Jahren

Quelle des Stellenangebots:
SECO,Öffentliche Arbeitsverwaltungen, Schweiz (Confoederatio Helvetica)

Fahrerlaubnis: Nein

Wie Sie sich bewerben: Bewerbung + Lebenslauf an den Arbeitgeber

Gehalt Währung: CHF

Gehaltsperiode: Gehalt Periode nicht spezifiziert

Gehalt Besteuerung: brutto